Altech means quality

Altech Netstar has achieved ISO 9001:2008 certification after implementing a comprehensive Quality Management System (QMS) throughout the organisation during 2014. It is one of only two telematics companies in South Africa to have done so.

“Having spent nearly two years implementing the ISO 9001 QMS, the internal results are astounding. The business has identified and encouraged the use of more efficient and time-saving processes, which have resulted in cost reductions, highlighted areas for future service delivery development, and clearly defined areas of responsibility across the organisation,” says Harry Louw, managing director of Altech Netstar.

“Each individual within the organisation is held accountable for their respective tasks identified in the QMS, and this standardisation has resulted in clearly defined roles for everybody,” he continues.

To obtain certification, a rigorous audit process was followed, during which the organisation had to show that a quality policy – which is closely linked to the business and marketing plan, as well as to customer needs – had been put in place. Further requirements before accreditation could be granted included having systems in place to communicate with customers about product information, enquiries, contracts, orders, feedback and complaints.

The QMS must include procedures for ensuring quality testing during development of new products, as well as documented procedures for dealing with actual and potential problems involving suppliers, customers or internal problems.

The organisation will continue to be audited and monitored for QMS effectiveness to maintain this accreditation, which is valid for three years.