Hino SA restocks its trophy cabinet
Hino South Africa has beaten its 15 counterparts from the Africa/Middle East/Europe region; coming out top in the annual regional parts contest for distributors – for the second consecutive year.
The international award is based on a number of parameters including: first fill at Hino SA (96 percent), first fill at the dealers (94 percent), stock levels, achieving targets, purchases from Hino Motors, as well as sales to the dealer network.
Hino SA also rated number one of all distributors serviced from Hino’s parts supply hub in Brussels.
Three visits were made to Hino SA by after-sales representatives from Hino Motors Limited, Japan, to measure the company’s ongoing aftermarket performance.
“We are delighted with this international accolade. It is in line with our performance in South Africa, where Hino has retained its top position in the parts category of the quarterly Scott Byers Comparative Customer Satisfaction Monitor, in the third quarter of 2015, with a rating of 97,88,” says Ernie Trautmann, vice president of Hino SA.
“We are also proud of the important role played by our own after-sales staff in earning this important award. They support our dealers and develop innovative strategies to ensure our parts operation remains world class,” adds Trautmann.