A guiding star in the south-eastern sky

The South African Easter season has become notorious for delivering an increase in road accidents, with carnage taking the focal point when a time of festivity turns into one of pain and sorrow … However, this year employees from Mercedes-Benz South Africa’s (MBSA) After-Sales team and dealer network will be spending their Easter on the road between Johannesburg and Durban from March 27 to April 2, offering service and expertise to road users.

MBSA technical specialists and dealer technicians, in three MLs – branded Service24h – and one G-Class, will patrol various stretches of the N3, which carries large quantities of traffic around Easter time.

Their aim is to spot motorists in distress along the road and offer them a helping hand. And there won’t be any discrimination as the advisory team will assist drivers of all brands.

The MBSA call centre will be equipped with the service centre numbers of other motor manufacturers and, on request from the technicians on patrol, will be able to re-direct the motorists to their own customer service centre for further assistance. 

MBSA divisional manager for After-Sales Service, Edmin Naidoo, says: “The Mercedes-Benz philosophy of service excellence pushes us to go the extra mile.”

The Mercedes-Benz Service24h Roadside Assistance is available on 0800 133 355.