A new home for Hino Midrand
Hino is continuing its programme to build new facilities and upgrade its existing dealerships countrywide. Since 2010 almost half the dealers have been involved in projects of this nature representing a total investment of more than R100 million.
The latest addition to these developments is Hino Midrand, the McCarthy Group’s new flagship dealership in Gauteng, which has relocated to a large new site near the existing McCarthy Toyota and Lexus outlets.
Hennie de Villiers, general manager of Hino Midrand and the divisional managing director for all six Hino dealerships in the McCarthy Group, explains the reason for the move: “We rapidly outgrew the old premises. Early this year construction of our new state-of-the-art dealership started on a 10 000 m2 site. We expect this new facility to be viable for the next 20 years.”
The workshop has 16 double work bays and there are three 22 m pits. The target is to service between 20 and 30 trucks a day. Trailer servicing will also be undertaken and the dealership offers other specialised services such as wheel alignment and balancing, air-conditioner gassing and repair as well as brake repairs.
A fully fledged parts operation is also being developed, with parts being delivered to Hino Midrand four times a day from the McCarthy parts hub and twice a day from Hino South Africa. Furthermore, the new facility will offer a 24/7 parts supply and emergency breakdown service.
De Villiers says that he is embarking on a structured programme to upgrade and improve the level of customer service provided by the parts and service operations in all six McCarthy Hino dealerships as a precursor to attracting new customers and increasing sales.
“Top quality aftersales service is the critical success factor in the retail truck industry and I am determined that all our Hino outlets will perform at the highest level in this aspect of their operations,” concludes an enthusiastic de Villiers.