MBSA’s top commercial vehicle dealers

Daimler Trucks & Buses (comprising Mercedes-Benz Trucks, Freightliner, Fuso Trucks and Buses, Mercedes-Benz Bus & Coach and Western Star), as well as Mercedes-Benz Vans, recognised and rewarded its top-performing commercial vehicle dealers for 2015 at a Dealer of the Year gala event held in Dubai.

Mercedes-Benz Commercial Vehicles Cape Town received the accolade: Mercedes-Benz Financial Services Chairman’s Award for Best Overall Performance, Daimler Trucks & Buses and Mercedes-Benz Vans. The dealer also bagged the award for Dealer of the Year: Chairman’s Award for Best Overall Performance Daimler Trucks & Buses.

The dealership was also singled out for its top-down approach, where everyone from senior leadership to the technician, who is on standby, consistently ensure that the customers’ needs are fully met.

Nicolette Lambrechts, vice-president of Mercedes-Benz Vans Southern Africa, presented Garden City Commercial Vehicles with the Dealer of the Year: Chairman’s Award for Best Overall Performance, Mercedes-Benz Vans.

“It is no small feat for our dealers to be rated the very best among their peers. We measure the respective dealers’ performance in terms of both the soft and hard deliverables, which include customer satisfaction, customer relationship management, new vehicles, after-sales and target performance.

“All these key performance indicators are tracked and shared with the dealers for the first three quarters of the year, but we create an element of surprise in the last quarter, so that we can reveal the winners in a spectacular manner,” says Kobus van Zyl, executive director: Daimler Trucks & Buses Southern Africa.

Other winners from the awards included:

• Best Sales Performance Category for Mercedes-Benz Trucks: De Wit Motors
• Best Sales Performance Category for Mercedes-Benz Buses: Mercedes-Benz Commercial Vehicles Gauteng North and West
• Best Sales Performance Category for Freightliner: John Williams Motors
• Best Sales Performance Category for Fuso: John Williams Motors
• Most Improved Dealer for Mercedes-Benz Vans: McCarthy Kunene Commercial Vehicles
• Most Improved Dealer for Daimler Trucks & Buses: Union Motors South Coast
• Top Brand Performance for Vans Large Volume: Garden City Commercial Vehicles
• Top Brand Performance for Vans Medium Volume: Union Motors South Coast
• Top Brand Performance for Mercedes-Benz Trucks: Large Volume Mercedes-Benz Commercial Vehicles Cape Town
• Top Brand Performance for Mercedes-Benz Trucks Medium Volume: Mercurius Motors
• Top Brand Performance for Mercedes-Benz Buses Overall: Mercedes-Benz Commercial Vehicles Gauteng North & West
• Top Brand Performance for Freightliner Large Volume: John Williams Motors
• Top Brand Performance for Freightliner Medium Volume: Union Motors South Coast
• Top Brand Performance for FUSO Large Volume: Sandown Commercial Vehicles Bellville
• Top Brand Performance for FUSO Medium Volume: Union Motors South Coast